Data Deletion Requests

1. What this page is

Noryn System Ltd provides virtual employees that answer messages sent to businesses on channels such as WhatsApp, Instagram and Facebook Messenger. If you have messaged one of those businesses, some of your data (your messages, your name or handle) may be processed on our platform on that business’s behalf.

2. How to request deletion

• If you messaged a business that uses Noryn: that business is the data controller. Ask them to delete your conversation — they can do this from their dashboard, or by instructing us.
• If you removed our app on a Meta platform: Meta notifies us automatically and issues a confirmation code, which appears at the top of this page when you arrive from Meta.
• Anything else, or if you prefer to contact us directly: email privacy@norynsystem.com with the details (and your confirmation code, if you have one). We respond within one calendar month, as UK GDPR requires.

3. What gets deleted

Your conversations with the business — every message in them, and the contact identifier they were held against — are deleted, as are any waiting-list entries in your name. Bookings are handled differently: the business keeps the appointment in its calendar history, but your name, email address, phone number, booking notes and any allergies you gave are stripped from it. Records we are legally required to retain (for example invoices, kept six years under HMRC rules) are retained for those periods only, then removed.