Terms of Service

1. Definitions

In these Terms:

• “Provider” means Noryn System Ltd, operator of the Noryn virtual employees platform.
• “Customer” means the business or individual who creates an account and subscribes to the Service.
• “Service” means the Noryn platform, including all AI-powered virtual employee features, integrations, APIs, and associated software.
• “Virtual Employee” means an AI-powered system configured for the Customer to handle defined tasks on their behalf.
• “Subscription” means the paid plan selected by the Customer (Standard, Pro, Premium, or Ultra).
• “Personal Data” has the meaning given in UK GDPR Article 4(1).
• “DPA” means our Data Processing Agreement at /legal/dpa, incorporated into these Terms.
• “AUP” means our Acceptable Use Policy at /legal/aup, incorporated into these Terms.

2. The Service

2.1 What the Service does

Noryn provides AI-powered virtual employees that can handle direct messages, emails, calendar management, social media interactions, and related business communication tasks on the Customer’s behalf.

2.2 What the Service does not do

The Service is an AI-powered system. It:

• Does not guarantee specific business outcomes (leads generated, conversions achieved, revenue produced)
• Does not replace human judgement for safety-critical, legal, medical, or financial decisions
• Does not provide regulated professional advice
• May produce inaccurate, incomplete, or inappropriate output

2.3 AI output disclaimer

The Service uses third-party AI models which can produce inaccurate, biased, or inappropriate output. The Customer is solely responsible for reviewing AI-generated communications before relying on or transmitting them. The Provider does not warrant the accuracy, completeness, or fitness for purpose of any AI-generated content.

3. Subscriptions and Billing

3.1 Plans

The Service is available on monthly or annual Subscription plans (Standard, Pro, Premium, Ultra). Current pricing is displayed at the time of purchase and on the billing page of your dashboard. All prices are exclusive of VAT; if VAT becomes chargeable, it will be added at the prevailing rate.

3.2 Auto-renewal

Subscriptions renew automatically at the end of each billing period. You will be charged the then-current rate unless you cancel before the renewal date.

3.3 Price changes

We will give 30 days’ notice of any price increases. You may cancel without penalty during that notice period.

3.4 Refunds

We offer pro-rata refunds only for verifiable service failures attributable to the Provider. We do not offer refunds after 14 days of a new Subscription period for any other reason. This does not affect your statutory rights under UK consumer law.

3.5 Failed payments

If payment fails, we will retry for 7 days. After 7 days without successful payment, your Subscription will be suspended. Your data is retained for 30 days after suspension, after which it may be deleted.

4. Customer Obligations

• Provide accurate registration information and keep it up to date
• Use the Service only for lawful purposes and in compliance with the AUP
• Not process special-category data (health, biometric, criminal, etc.) without prior written agreement with the Provider, except where the DPA expressly permits it — see DPA §4, which sets out the two exceptions (allergy and dietary information volunteered through the booking features, and health information volunteered in a treatment enquiry) and the conditions attached to each
• Not use the Service to process children’s data (under 13)
• Maintain appropriate security for your account credentials
• Ensure your use of the Service complies with all applicable laws in your jurisdiction
• Review AI-generated output before relying on or distributing it

5. Acceptable Use

Use of the Service is governed by our Acceptable Use Policy (/legal/aup), incorporated into these Terms by reference. Violations may result in suspension or termination without refund.

6. Data Processing

Your use of the Service involves processing personal data. This is governed by our Data Processing Agreement (/legal/dpa), incorporated into these Terms by reference and binding on both parties from the date of account creation.

7. Intellectual Property

7.1 Customer data

The Customer owns all data they input into the Service, including prompts, customer contact information, and conversation content. The Customer grants the Provider a limited licence to process this data solely for the purpose of providing the Service.

7.2 Platform IP

The Provider owns all rights in the platform, software, interfaces, AI configurations, and documentation. No rights are transferred to the Customer beyond the right to use the Service during a valid Subscription.

7.3 Feedback

If you provide feedback or suggestions, we may use them to improve the Service without obligation to you.

8. Confidentiality

Each party agrees to keep the other’s confidential information (technical, commercial, or otherwise) strictly confidential and not to disclose it to third parties without prior written consent. This does not apply to information that is publicly available, independently developed, or required to be disclosed by law.

9. Warranties and Disclaimers

The Service is provided “as is” and “as available”. The Provider makes no warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. The Provider operates the Service with reasonable skill and care, but does not publish a contractual uptime figure: any availability target discussed with the Customer is a best-efforts commitment, not a guarantee.

Nothing in these Terms excludes any statutory rights you have under UK consumer law that cannot be excluded.

10. Limitation of Liability

To the maximum extent permitted by law:

• The Provider’s total aggregate liability to the Customer is capped at the greater of: (a) fees paid in the 12 months prior to the claim, or (b) £1,000
• Neither party is liable for indirect, consequential, special, incidental, or punitive damages, loss of profits, loss of data, or loss of business

UK consumers retain all non-excludable statutory rights under the Consumer Rights Act 2015 and other applicable legislation.

11. Indemnification

The Customer agrees to indemnify and hold harmless the Provider against claims, losses, and costs arising from: (a) the Customer’s misuse of the Service; (b) third-party claims arising from the Customer’s data or actions; (c) the Customer’s violation of any applicable law.

The Provider agrees to indemnify the Customer against claims that the platform itself (excluding Customer-provided content) infringes a third party’s intellectual property rights.

12. Termination

12.1 Termination by either party

Either party may terminate with 30 days’ written notice.

12.2 Immediate termination

Either party may terminate immediately for material breach that is not remedied within 14 days of written notice.

12.3 Effect of termination

On termination, access to the Service ceases. The Customer may export their data for 30 days post-termination using the export tool in the dashboard. After 30 days, data is deleted in accordance with our Privacy Policy, except records required by law (invoices retained 6 years for HMRC).

13. Changes to Terms

We may update these Terms. We will give 30 days’ notice of material changes by email and in-dashboard notification. If you do not accept the changes, you may terminate without penalty during the notice period. Continued use after the effective date constitutes acceptance.

14. Governing Law

These Terms are governed by the laws of England and Wales. Disputes will be resolved in the courts of England and Wales. We both agree to attempt informal resolution before initiating legal proceedings.

15. General

• Entire agreement: These Terms (including the DPA and AUP) constitute the entire agreement between the parties
• Severability: If any provision is unenforceable, the remainder continues in force
• Waiver: Failure to enforce a right is not a waiver of that right
• Notices: Notices must be in writing; email is accepted
• Assignment: The Customer may not assign these Terms without the Provider’s consent