Acceptable Use Policy

1. Purpose

This Acceptable Use Policy ("AUP") defines prohibited uses of the Noryn platform. The platform uses advanced AI models capable of generating convincing content at scale. This power comes with responsibility — this AUP exists to protect data subjects, third parties, the integrity of public discourse, and our ability to operate the Service.

2. Categorically Prohibited Uses

You must not use the Service to:

2.1 Illegal and harmful content

• Generate, distribute, or store child sexual abuse material (CSAM) or any sexual content involving minors
• Create or distribute terrorist content, content glorifying political violence, or content inciting violence against individuals or groups
• Engage in or facilitate fraud, scams, phishing, or financial crime
• Generate malware, ransomware, or other malicious code

2.2 Harassment and deception

• Target, harass, or stalk any individual
• Impersonate real, named individuals without their explicit consent
• Generate output presented as human-written when communicating with a person who has not been informed they may be interacting with AI (per UK ASA guidance and emerging AI transparency requirements)
• Generate fake reviews, testimonials, or ratings

2.3 High-risk automated decisions

• Make automated decisions with legal or similarly significant effects on individuals (loan denials, hiring decisions, insurance refusals, visa applications, etc.) — the platform is not designed or tested for these use cases

2.4 Prohibited data categories

Without prior written agreement with us, you must not process through the platform:

• Health or medical data
• Racial or ethnic origin data
• Political opinions
• Religious or philosophical beliefs
• Trade union membership
• Genetic data
• Biometric data (for the purpose of uniquely identifying a person)
• Data concerning sexual orientation
• Criminal records or offences data
• Data relating to children under 13

If you need to process special-category data, contact us to discuss a domain-specific addendum before proceeding.

2.5 Political and election activity

• Automated political advertising or voter targeting
• Election influence campaigns
• Impersonation of political figures or public officials

2.6 Regulated professional advice

• Providing or presenting AI-generated content as professional medical, legal, or financial advice
• Diagnosing medical conditions, prescribing treatments, or advising on medication
• Providing legal advice requiring a qualified solicitor or barrister
• Providing regulated financial advice (FCA-regulated activities)

The Noryn platform may assist with general information in these areas but must not be positioned as a substitute for regulated professional advice.

2.7 Spam and unsolicited communications

• Sending unsolicited bulk messages (spam) through any integration
• Exceeding integration platform rate limits or terms of service
• Circumventing the anti-spam controls built into the platform

3. Tier-Specific Restrictions

3.1 Volume limits

Standard and Pro tier customers are subject to outbound message limits per Virtual Employee to prevent platform abuse and protect deliverability for all customers. Current limits are shown in your dashboard billing page.

3.2 Domain-specific use (medical, legal, financial)

Premium and Ultra customers who wish to use Virtual Employees in regulated domains (healthcare information, legal triage, financial services) must sign a domain-specific addendum before doing so. Contact us to arrange this.

3.3 AI footer requirement

Standard and Pro tier customers must not remove or alter the AI-generated message footer on outbound communications. Premium and Ultra customers may disable this under their own legal accountability, with an in-platform warning about regulatory expectations.

4. Enforcement

4.1 First violation

For first violations of a non-severe nature: written warning, required remediation plan, monitoring period. No refund for the affected period.

4.2 Repeated or serious violations

For repeated violations or serious single violations: immediate suspension of all Virtual Employees, Subscription paused, no refund for the suspended period. Customer may appeal within 14 days.

4.3 Severe violations

For violations involving CSAM, terrorism content, fraud, or other serious criminal activity: immediate termination without warning, no refund, account data preserved for law enforcement, report filed with relevant authorities (NCMEC for CSAM, NCA for serious crime, ICO for data breaches).

5. Reporting

To report a violation of this AUP (including by another customer or a third party through our platform), email security@norynsystem.com. We investigate all reports.

6. Changes

We may update this AUP with 30 days' notice. Continued use after the effective date constitutes acceptance.